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BlackBerry Enterprise Server Remote Administration
eAccess BlackBerry BES Support
Responding
to change is one thing but anticipating it is quite another! With eAccess
in charge of your BlackBerry Enterprise Server Infrastructure you have
someone in charge that can more than handle the day to day remedial
adds-moves-change tasks, but can also work with you on a much more strategic
level to anticipate additional resource needs, security processes and
redundancy options. eAccess is one of the oldest and most trusted BlackBerry
partners in the world and has worked directly with RIM on beta and release
candidate BES evaluations so we can keep you in the “know” when it comes to
addressing your user base’s needs.
eAccess BlackBerry BES Support three tier levels:
eAccess Basic
Remote BES Administration:
eAccess performs the following tasks with respect to individual BES user
accounts:
Adding user to the specified BES
Removing user from the specified BES
Transferring a user from one BES to another
Associating user with the appropriate IT policy group and sending policy
Moving user from one IT policy group to another
Setting and re-setting user wireless activation passwords
Resetting device passwords
Re-adding user to the BES
Issuing remote device lockdown and remote device kill commands
eAccess Advanced
Remote BES Administration:
eAccess performs the following design and policy tasks:
Consult, design and implement IT policy settings according to customers
security and access goals
Weekly reporting of BES user statistics
Report handset asset information per customer request
Recommendation and implementation of IT policy changes to enhance BES
efficiency
Recommendation and installation of any RIM issues BES service packs
Installation of all BES license keys (eAccess can supply)
Remote BES health monitoring
using 3rd party software package (additional software fee and
access privileges may be required)
Proofing and client push of handheld software applications
eAccess Engineering
BES Services:
eAccess performs the following strategic, design and policy tasks:
Account dedicated Blackberry Certified Server Technician
Thread analysis, optimization and physical architecture change
recommendations
Weekly load balancing of all BES servers
Installation of all version upgrades
High level consultation and design of BES redundancy solutions (Knife
edge, Neverfail, BES v5.0)
VOIP/BES integration assistance and technical guidance (BES v5.0)
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