BlackBerry End User Support Solution
eAccess BlackBerry Support

Accessed via 800#, through email or a custom portal, our call center is manned with two levels of technicians and engineers that are cross trained to resolve both device and carrier issues.  Our call center rarely has a hold cue so end users are serviced quickly with little need for escalation.  End user support can communicate with our internal BES Administrators or your site Administrators to rectify any BES related issue impacting one of your end users.  Our call center receives all US carriers’ maintenance and outage reports so if the support issue is carrier infrastructure or RIM NOC related we will know and advise the ETR in the end users region.  All support personal are tied electronically to four wireless carrier systems to make all administrative changes.

 BlackBerry End User Support features are outlined below:

Discounts Available
eAccess can offer considerable discounts on the support pricing if you wish to commit to an annual level of new activations for AT&T, T-Mobile, Verizon and Sprint BlackBerry units.  eAccess can setup a custom branded store for you stocked with all approved BlackBerry devices on our WirelessbyeAccess eCommerce platform (example: http://demo.wirelessbyeaccess.com/).  With an annual commitment this store is $0 cost to you and can be configured to allow only consumer or business liable activations.  This can dramatically streamline your BlackBerry procurement process.  Additionally the store can carry hundreds of BlackBerry Accessory items at an automatic 10% off discount.

Summary
In 2006 Gartner issued their report for the TCO of mobility showing that devices like BlackBerry represent and annual spend of up to $2,676.00 per user for companies that deploy them.  While the device hardware cost is roughly only 13% of that figure, the remaining costs are overwhelmingly support of these devices and the lost productivity of the end users who depend on them.