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Visit Our Stores:
BlackBerry Devices, Data Cards and Smartphones
BlackBerry Accessories
and Server Software
BlackBerry Software and Support Services
Android
Accessories and Software Applications
Palm Treo Accessories and Software Applications
View the
eAccess Mobile
on your
BlackBerry,
Palm or WM Device!
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eAccess Support Center
FAQ - BlackBerry Support
You can either click on a question to take you directly to the answer or scroll through to read all of them.
1. What
support is available for BlackBerry?
Technical support is available
for BlackBerry users up to 24 hours a day, 7 days a week. Support pricing is
determined by the volume of BlackBerry devices and the applications that need to
be supported. Features of our BlackBerry technical support include:
 | All Support technicians are cross trained for
device and carrier issues (no escalation required) |
| Ability to make any account change on your
behalf with Cingular/AT&T, T-Mobile, Verizon, Nextel and Sprint |
| Support can be accessed via phone (Average 0
min hold times) or email |
| Detailed Domestic and International coverage
reporting/analysis and outage/maintenance notifications |
| Ability to make any account change on your
behalf with Cingular/AT&T, T-Mobile, Verizon, Nextel and Sprint |
| Assistance with device warranty executions and
loaner units |
| Access to eAccess end user custom training
manuals and device distance learning applications |
| Billing resolution assistance |
| Local coverage enhancement assistance |
To learn more contact us at
support@eaccessinc.com or call 847-991-7190 Option 1.
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BlackBerry Help Desk Service Levels
Available at eAccess |
Tier |
Hours of Support |
Individual
Purchase |
| One
Time Incident |
8am-5pm CT
Weekdays |
Buy Support Here |
| Silver |
8am-5pm CT Weekdays |
Buy Support Here |
| Gold |
8am-7pm CT
Weekdays |
Buy Support Here |
| Platinum |
24x7 |
Call 847-991-7190
Option 1 |
Pricing is available from your eAccess
sales representative. Support costs are calculated based on total
number of handhelds, middleware platform and any additional wireless
applications that will need to be supported. For more information
complete the form below or
email us.Individual BlackBerry Support Plans can be
purchased Here:
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Back
to top
2. What
if my BlackBerry handheld is lost or stolen?
If you suspect that your
BlackBerry handheld has been stolen or lost contact the BlackBerry support line
to have your unit de-activated on the network. Once your BlackBerry handheld
has been de-activated, no one can use it to send or receive email. As a pre-cautionary
measure you should use the password protection feature to prevent any unauthorized
access to your handheld. Back to top
3. What
are my monthly charges if I send 150, 300 or 600 messages?
BlackBerry is based on a flat-rate fee per month whether you
send 200 or 600 messages! Back to top
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