 | Is you PC turned on?
If your PC is not on, the BlackBerry Desktop Redirector cannot run and no
messages will be forwarded to your handheld. Your desktop computer must be
on any time you want to receive messages on your handheld. |
| Is the BlackBerry Desktop
Redirector running? If the BlackBerry Desktop Redirector is not running, no
E-mail messages will be forwarded to your handheld. Look for the BlackBerry
Desktop Redirector icon in the Windows System Tray on your PC. If it is there,
the BlackBerry Desktop Redirector is running. If it is not there, open the
BlackBerry Desktop Redirector by selecting Redirector from the BlackBerry
program group under Program Files in the Windows Start menu. |
| Is your handheld in the
cradle connected to your PC? If you have the handheld in the cradle and you
selected the option not to forward messages when the handheld is in the cradle,
you will not receive any messages on your handheld. Take the handheld out
of the cradle to find out if the messages are forwarding properly.
|
| Have you created Microsoft
Exchange Inbox assistant rules? If you have set up Inbox Assistant rules that
move new messages from the inbox to another folder, they will not be forwarded
to your handheld because the Inbox assistant moves them before the BlackBerry
Desktop Redirector can forward them. Once you delete the Inbox assistant rule,
new messages should forward to your handheld. See your Microsoft Exchange
documentation for more information on the Inbox assistant. |
| Have you set filter rules?
If you have added some filters in the Redirector Configuration settings, you
may have instructed BlackBerry Desktop Software to send only certain messages
to your handheld. Check the filters to make sure the messages you want to
receive are being forwarded. Back to top
|
2. How do I check if the BlackBerry Desktop Redirector is running?
If the BlackBerry Desktop Redirector is running, the BlackBerry Desktop Redirector icon appears in the Windows System Tray in the bottom right corner of your Windows desktop. To verify that it is running, double-click on that icon to open the BlackBerry Desktop Redirector dialog box. The BlackBerry Desktop Redirector includes online help; to learn more about the fields in the dialog box, click the Help button.
If the BlackBerry Desktop Redirector icon does not appear in the Windows System
Tray, launch the program by selecting Redirector from the BlackBerry program
group under Program Files in the Start menu. Back
to top
3. The BlackBerry Desktop Redirector displays
"No PIN". How can I correct this?
Either your handheld is not registered on the wireless network
or you may have been added incorrectly to the BlackBerry Enterprise Server.
To register with the wireless network:
- In the Home screen, scroll to Options > Network Settings
and click.
- Confirm that the settings are correct and that the Radio
field reads On. If the Radio field reads Off, press the SPACE key to change
the field to On.
- Click the trackwheel to view the menu and select Register
Now. You should receive a confirmation response from the wireless network
in the Messages screen stating that the handheld has been registered.
If you didn't receive a confirmation message you may not be in coverage. Ensure
that you are in an area of sufficient coverage for receiving email messages.
Check the coverage map on the BlackBerry web site.
If this does not correct the problem, contact your system
administrator to confirm you have been properly added to the BlackBerry Enterprise
Server. Back to top
4. The message "PIN Not Registered" appears
in my BlackBerry Desktop Redirector. What should I do?
This error occurs when an encryption key has not been generated.
Encryption keys can be manually or automatically generated. For maximum security,
new keys should be generated every two to four weeks. If you choose to generate
a key automatically, you are reminded after 31 days to generate a new key when
you connect your handheld to your PC with the desktop software running.
To generate an encryption key automatically:
- Connect your handheld to your PC and open the Redirector
Settings tool in the desktop software. Select the Security tab and select
Generate keys manually. Click Apply.
- The following message appears: "The current encryption
key is out of date. A new one will have to be generated."
- Click OK. The Generating New Key dialog box appears with
instructions to move your PC's mouse in a random motion to generate a key.
- Click Apply. Then click OK to return to the desktop software.
- Once you have generated the encryption key, synchronize
your handheld with the desktop software. Back to
top
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