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eAccess Support Center
FAQ - Paging
Using BlackBerry Paging
My BlackBerry Paging Service
BlackBerry Paging
1. How does BlackBerry Paging Work?
BlackBerry Paging provides services that are similar to those of other paging carriers. However, it operates over the Cingular Interactive Intelligent Wireless NetworkSM in the United States and the Rogers™ AT&T® wireless data network in Canada. Both networks offer broad coverage, nationwide roaming, fast messaging and reliable delivery. Even if your handheld is turned off or temporarily out of coverage, your messages will be stored and forwarded automatically when you return to coverage. Back to top.
2. How is BlackBerry Paging different from the email I receive to my BlackBerry handheld?
BlackBerry Paging is a one-way communication to your BlackBerry handheld; pages are not logged in the same manner that emails are, and they cannot be replied to using your handheld. They act as traditional pages do and are not sent to your corporate email box and are not routed through your inbox. Pages are discerned on your handheld by a telephone icon
. Back to top.3. What BlackBerry Paging options are available?
Currently there are
five Back to top.4. How do I change my paging service?
You can easily change your paging service from one package to another through
calling eAccess at 1-847-991-7190. Back to top.5. What are the service rates?
For more information on service rates for the different BlackBerry Paging options,
contact eAccess Solutions. Back to top.6. What are the coverage areas for BlackBerry Paging?
Your BlackBerry handheld can receive a page wherever it has coverage, the same as email for your handheld. For information on the BlackBerry coverage areas, visit our coverage section. If you are out of coverage, incoming pages are stored and forwarded to your handheld when you return to coverage. BlackBerry Paging can operate in both Canada and the U.S., however, the standard paging service will allow you to receive messages in your home country only. With the optional purchase of cross-border roaming, you can receive both email messages and pages outside your home country - in both the US and Canada.
more information on ordering roaming for your BlackBerry handheld. Back to top.7. Will this solution work for BlackBerry customers in U.S. and Canada?
BlackBerry Paging is available to all BlackBerry Enterprise Edition customers (BlackBerry Internet Edition customers can contact their service provider). The toll-free numbers that are assigned for paging are accessible throughout the continental U.S. and Canada. Our paging service operates over both the Rogers AT&T network in Canada, and Cingular Interactive Intelligent Wireless Network in the U.S. for delivery of messages. BlackBerry Paging can operate in both countries, however, the standard paging service will allow you to receive messages in your home country only. With the optional purchase of cross-border roaming, you can receive both email messages and pages outside your home country - in both the US and Canada. Click here for more information on ordering roaming for your BlackBerry. Back to top.
8. If I switch to BlackBerry Paging, can I keep my existing paging number?
Telephone numbers are the property of their telephone carriers. They cannot be moved from one carrier to another, so you cannot maintain a number that belongs to another service provider when you switch to BlackBerry Paging. Back to top.
9. Can I request a specific custom paging number?
At this time we cannot provide custom paging numbers (vanity numbers). We are assigned telephone numbers at random and are not able to request specific phone numbers. Back to top.
10. How do I order BlackBerry Paging?
BlackBerry Paging can be ordered through our Online Store, either for a new BlackBerry handheld, or as an added feature to an existing handheld. Back to top.
Using BlackBerry Paging
1. How do I reach a BlackBerry Paging subscriber?
In order to page someone who is a BlackBerry Paging subscriber, they must provide their paging information to you specifically. Paging is a secure feature on BlackBerry and information regarding an end users paging will not be given out without a valid BlackBerry PIN and ESN being provided. The subscriber will provide you with their toll-free number, their Paging PIN and/or Internet Paging PIN for you to use to page them. Back to top.
2. How do I leave a voicemail message?
Voicemail messages can only be left for subscribers with the Enhanced paging option. You dial their custom toll free number, wait for the greeting to finish and leave a voicemail after the tone. When you are finished, you can either press the # key, or hang up to send the message. The subscriber will receive a message on their BlackBerry indicating they have a "New Voice Message", and will call to retrieve it. Back to top.
3. How do I leave a numeric message?
Numeric messages can be left for all paging subscribers. For Basic Paging subscribers, you will dial the number, enter the number 1 followed by their Paging PIN, wait for the greeting to finish and enter the numeric message using the telephone keypad. For Enhanced subscribers, you will dial their custom toll free number, wait for the greeting to finish and enter the numeric message using the telephone keypad. When you are finished, you can either press the # key, or hang up to send the message. The subscriber will receive a message that reads: "Please Phone:" followed by the numbers you entered. Back to top.
4. How do I send a message via email?
Paging messages can be sent to a BlackBerry Paging subscriber using the following format: 724xxxxxxx@pagebb.com where "xxxxxxx" is the subscriber's 7-digit paging PIN. This message will reach the BlackBerry handheld as an alphanumeric page that cannot be replied to. Back to top.
5. How do I send a message via the Internet?
Pages can be sent to BlackBerry Paging subscribers via our website at http://www.blackberry.net/support/paging/send/index.shtml. Again, you must have the Paging PIN - the 7-digit number that is provided to you by the subscriber. This message will reach the BlackBerry as an alphanumeric page that cannot be replied to. Back to top.
6. What is TAP and how do I use it?
TAP is an acronym for Telocator Alphanumeric input Protocol. It is an industry standard which allows communication directly from a computer (usually via a modem) to a paging terminal. Essentially it allows someone at a computer with a modem to dial directly into our paging service provider's terminal and send an alphanumeric page to the BlackBerry handheld. There are many different types of proprietary software that can be used to send TAP messages, many are inexpensive or shareware and are available on the Internet for download.
TAP software usually requires the user to populate a few simple fields: the TAP phone number; the paging PIN; the message; and occasionally some modem parameters. Our specific TAP information is as follows:
Phone: 877-766-6670
Modem Parameters:
Back to top.
My BlackBerry Paging Service
1. Where can I get support for BlackBerry Paging?
You can log in to our paging Online Support section using your BlackBerry PIN and ESN numbers. In this section you will be able to test page your handheld, review a user's guide and find other pertinent information about your paging service. Alternatively, you can email
support@eaccessinc.com, phone our Contact Center at 1-8 Back to top.The Customer Support Center will create an return material authorization (RMA) for any handheld that is in need of repair or replacement. If your handheld is to be replaced, your existing paging account will be mapped to your new handheld. You will receive a notification on the new handheld indicating the change. Back to top.
3. How will I be notified that I have BlackBerry Paging on my handheld?
When a handheld is activated with paging, a welcome page is sent to the BlackBerry handheld, providing you with your Paging PIN and your toll free phone number. You should save this welcome test message on your BlackBerry handheld so that you will retain this information for future reference. If you are uncertain as to whether or not you have BlackBerry Paging, you can contact customer support at 1-866-815-2701 Back to top.
4. How do I find out what my Paging PIN is?
Your Paging PIN is provided in your welcome message that is sent to the BlackBerry handheld when paging is activated. If you lose this number, you can retrieve it by contacting customer support at 1-866-815-2701. Back to top.
5. How do I find out what my toll free number is?
When a handheld is activated with paging, a welcome page is sent to the BlackBerry handheld, providing your Paging PIN and your toll free phone number. You should save this welcome message on your handheld so that you will retain this information for future reference. If you no longer have your test message, you can contact customer support at 1-866-815-2701 to retrieve your toll free number. Back to top.
6. How do I send a test page to my BlackBerry handheld?
You can log in to our paging Online Support section and there is an option to send a test page to your BlackBerry handheld. Additionally, you can use any of the methods outlined above to send a page to your BlackBerry handheld: How do I leave a voicemail message?, How do I leave a numeric message?, How do I send a message via email?, and How do I send a message via the Internet?. Back to top.
7. How do I retrieve my voicemail messages?
If you are a subscriber to the Enhanced Paging Service, you have the option to have callers leave you a voicemail. You will receive a message to your BlackBerry handheld that indicates "New Voice Message" which will prompt you to call and pick up your message. To do this, follow these steps:
For Enhanced Subscribers, dial their personal toll free number
 | During the greeting, press 0 |
| Enter your Access Code at the prompt |
| Specific functions while in the voicemail system are: 2 Delete last message 3 Listen to newest message 4 Listen to oldest message 5 Replay message 6 Play all messages 7 Play time and date of message 9 Restore deleted messages 0 Skip back 2-5 seconds * Help menu |
8. How do I change my paging access code?
All paging subscribers will require an access code to enter the paging system, both to retrieve voicemails in the case of the Enhanced Paging Service, and to change the voice greeting. The default access code can be found in your welcome page that is sent upon activation. You should change your access code after you have received the welcome message for security reasons. To do this, follow these steps:
| For Basic Subscribers, dial
the 800 number, enter 1 followed by the Paging PIN. |
| For Enhanced Subscribers, dial their personal toll free number |
 | During the greeting, press 0 |
| Enter your Access Code at the prompt |
 | Dial 1-7 to enter access code menu |
| Dial 3 to change access code |
| Enter your new access code (up to 8 digits) |
| Dial # Confirm new access code |
| Dial 4 Play back new access code |
9. I've forgotten my access code. How do I reset it?
You can also call our Contact Center to have them reset it on your behalf - call customer support at 1-866-815-2701. Keep in mind that you will need to provide both your BlackBerry PIN and ESN number in order to reset your access code. Resetting the access code will also result in you losing any stored messages if you have a voicemail box, and your personal greeting will be reset back to the default. Back to top.
10. How do I change or record a personal greeting?
Both our Basic and Enhanced BlackBerry Paging subscribers can change the greeting that is played when a caller dials their paging phone number. To change or record your personal greeting:
| For Basic Subscribers, dial
the 800 number, enter 1 followed by the Paging PIN. | ||||||||||||
| For Enhanced Subscribers, dial their personal toll free number
|
11. What are the paging message size limitations?
Paging messages are limited to 200 characters including spaces. Back to top.
12. What are the voicemail size and storage limitations?
With the personal 800 number, the user is given a voicemail box that can hold a number of messages (25) of a fixed duration (60 seconds). The user can then call the 800 number and enter the personal access code to retrieve the messages. Messages are held on the system for 72 hours. Back to top.
13. How can I control paging notification on my BlackBerry handheld?
Pages are considered "Level 1" messages on your BlackBerry handheld and are indicated by bolded text and an exclamation mark beside the telephone icon. Your handheld can be configured to notify you of only these "Level 1" messages by enabling the "Level 1 Notify Only" under "Device Options" under "Notify" on the handheld. Back to top.