You can either click on a question to take you directly to the answer or scroll through to read all of them.

1.	Is it safe to use my handheld outside while it's raining or snowing?
2.	Sometimes my battery lasts much longer than other times. What can I do to extend battery life?
3.	I want to type a message, but I can't find the period on the keyboard.
4.	I've been working in other screens on my handheld, but now I want to return to the home screen.
5.	I've noticed the word PIN on the handheld, in the BlackBerry Desktop Software, and in the documentation. What is it?
6.	My BlackBerry handheld was lost or stolen. What can I do to ensure that someone else will not be able to send or receive messages with it?
7.	What causes an "Out of Memory" error?
8.	How can I delete data from my handheld?
9.	How do I import the Global Address list onto my handheld without overriding the Microsoft Contacts folder?

1. Is it safe to use my handheld outside while it's raining or snowing?

While a few drops of moisture should not damage your handheld, you should avoid placing it in direct contact with liquids. Back to top

2. Sometimes my battery lasts much longer than other times. What can I do to extend battery life?

There are many easy ways you can extend battery life:

	Your first battery may not last as long as subsequent ones. When you first receive your handheld, remove the battery from the compartment and replace it with the fresh battery included in the package.
	If possible, change the beeper notification to vibrate only. Use the beeper notification option only when necessary.
	Whenever possible, operate without turning on backlighting.
	When you reply to messages, do not "Reply with Text". Replying with text requires more battery power.
	Only connect your handheld to your PC when necessary. Connecting your handheld to your PC requires a significant amount of battery power.

Please note that in some circumstances, it may take awhile after inserting the AA battery before your LCD display reappears (because the Lithium Ion battery may need to charge). Back to top

3. I want to type a message, but I can't find the period on the keyboard.

There are a number of ways to get a period to appear when you type messages.

	If you want a period at the end of a sentence, press the SPACE key twice. A period will appear, followed by a space, and the next letter will automatically be capitalized.
	If you want a period in an email field, press the SPACE key.
	If you want to insert a period anywhere, press Alt + M. You can use the Alt key to insert the symbols printed on the keys in orange.Back to top

4. I've been working in other screens on my handheld, but now I want to return to the home screen.

You can return to the Home screen from any other screen or menu by pressing the BACKSPACE key (immediately below the trackwheel) until you see the Home screen. The BACKSPACE key lets you backup through screens that you have viewed. Back to top

5. I've noticed the word PIN on the handheld, in the BlackBerry Desktop Software, and in the documentation. What is it?

PIN is short for Personal Identification Number. Each handheld has a unique PIN, like every phone line has a unique phone number. PINs are up to 8 digits long.

If you know the PIN of another BlackBerry handheld, you can send messages directly to that PIN rather than to the person's email address. Enter the PIN in the address entry for that person and select Use PIN when you send the message.

You can find your PIN by selecting the Options icon, then selecting Status. Your PIN appears in the Status screen. Your PIN is also displayed in the BlackBerry Desktop Redirector and in the BlackBerry Desktop Manager. Back to top

6. My BlackBerry handheld was lost or stolen. What can I do to ensure that someone else will not be able to send or receive messages with it?

If your BlackBerry handheld has been lost or stolen you can phone 1-877-255-2377 and give the PIN of your handheld to have it deactivated. Back to top

7. What causes an "Out of Memory" error?

Too many calendar or address book entries can cause an Out of Memory error. It may also be caused by too many third-party applications on your handheld.

To avoid seeing this message, try the following:

	Keep only essential contacts in your address book.
	Restrict the information transferred from your desktop to your handheld during synchronization of your address books by configuring the field mapping. You can configure field mapping in the desktop software's Intellisync tool (Configure PIM>Advanced>Field Mappings). See the Intellisync Online Help for more information on field mapping.
	Restrict the number of appointments transferred to your handheld's calendar during synchronization by setting a date range. You can set a date range in the desktop software's Intellisync tool (Configure PIM>Advanced>Date Range). Select the Transfer Items within Range of Days item and set a date range. See the Intellisync Online Help for more information on date ranges.
	Remove any unnecessary third-party software from your handheld. Run the Application Loader and clear the check box beside any additional software. It will not be loaded onto your handheld. Back to top

8. How can I delete data from my handheld?

You can remove some or all of the data on your handheld.

To remove all data, place the handheld in the cradle and backup your handheld's data. Then run the Application Loader. In the Existing Data Preservation window select the Erase existing handheld application data check box and the Erase existing handheld applications check box before loading the new applications onto your handheld.

To remove part of the data from your handheld, place the handheld in the cradle, open the Backup and Restore tool and click Advanced. Highlight the database you want to delete and click Clear. Back to top