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FAQ - Enterprise Migration

1. The original Microsoft Exchange Server where the BlackBerry Enterprise Server extensions were installed is scheduled to be decommissioned, will this cause any problems for the BlackBerry Enterprise Server(s), and what can I do to ensure safe operations of the BlackBerry system?

The following information should be written down before attempting to move from Windows NT 4.0 to Windows 2000:
bulletMicrosoft Exchange Server Name (which hosts BESAdmin mailbox)
bulletName of administrative BlackBerry Exchange Server mailbox
bulletName of current BlackBerry Exchange Server
bulletMAPI Profile Name on existing BlackBerry Exchange Server (recommended)
bulletSRP Identifier
bulletSRP Authentication Key
bulletService Account currently in use for BlackBerry Exchange Server
bulletService Account password
bulletCurrent Network Access Node

To follow the procedures below, ensure that:
bulletThe BlackBerry Enterprise Server Software version will remain the same.
bulletA production Microsoft Exchange Server was used to host the mailboxes.
bulletThe same SRP Authentication Key will be used. This ensures that BlackBerry handheld users will not have to cradle their devices to update the change on the server end.
bulletThe Windows NT administrative domain will remain the same.
bulletOn the existing BlackBerry Enterprise Server, the Microsoft Exchange Administrator program must be loaded and configured to function in the above mentioned organization, site and server.
bulletMicrosoft Exchange Service Account administrator level (SA level) access and Windows NT administrator access on the existing BlackBerry Enterprise Server

Prerequisites:
bulletA server with a minimum Intel Pentium 200 processor
bulletA server with a minimum of 64 MB RAM
bullet20 MB of free disk space (Consider disk space requirements for log files)
bulletA minimum 10Base-T LAN connection
bulletWindows 2000 Server with SP1
bulletAn installation of Microsoft Exchange Administrator Client and Microsoft Exchange Service Pack 4
bulletFor BlackBerry Enterprise Server 2.0, Microsoft Outlook 97/98/2000 is required. For BlackBerry Enterprise Server 2.1, Microsoft Outlook should not be installed. (Please refer to the BlackBerry Enterprise Server Software for Microsoft Exchange Installation and Getting Started Guide for further details.)

Installing the BlackBerry Enterprise Server Software
bulletComplete the Pre-installation checklist provided in the BlackBerry Enterprise Server Software for Microsoft Exchange Installation and Getting Started Guide.
bulletInstall the BlackBerry Enterprise Software. The Microsoft Exchange Extensions do not need to be re-installed (unless this is an upgrade). Only the BlackBerry Enterprise Server files need to be installed. No information needs to be edited or added to the Exchange Administrator BlackBerry Servers Container.

If the previous installation on the old BlackBerry Enterprise Server is version 2.0, and the new installation is the BlackBerry Enterprise Server 2.1, then follow the BlackBerry Enterprise Server Software for Microsoft Exchange Installation and Getting Started Guide to install the BlackBerry Admin Extensions, so that the versions of the extensions gets updated on the Exchange Server.

Install the BlackBerry Enterprise Server using exactly the same settings as for the following:
bulletWindows NT Service Account
bulletMicrosoft Exchange Mailbox
bulletMAPI Profile name
bulletSRP Identifier
bulletSRP Authentication Key
bulletMicrosoft Exchange Host Site and Server
bulletBlackBerry Enterprise Server Name

Disabling the old server's BlackBerry Service
Note: Do not start the service on the new server until the BlackBerry Server Service on the existing (old) server has been stopped.

  1. In the Services window on the old server, scroll to BlackBerry Server and select Stop. Then, select Startup.
  2. In the Service window that appears, select Disabled from the Startup Type box. Select OK.
  3. In the Services window on the old server, scroll to the BESAlert Services and select Stop. Then, select Startup.
  4. In the Service window that appears, select Disabled from the Startup Type box. Select OK.

Enabling the new server's BlackBerry Service

  1. On the new BlackBerry Enterprise Server, start the BlackBerry Server Service.
  2. Once the service starts successfully, set it to start up automatically.
  3. Scroll to BlackBerry Server and select Startup. In the Service window that appears, select Automatic from the Startup Type box. Select OK.
  4. Send a test message to a BlackBerry user's mailbox.
  5. Once the services have started with no errors and messages are being forwarded correctly, the BlackBerry Enterprise Server from the old server can be uninstalled.

1. The original Microsoft Exchange Server where the BlackBerry Enterprise Server extensions were installed is scheduled to be decommissioned, will this cause any problems for the BlackBerry Enterprise Server(s), and what can I do to ensure safe operations of the BlackBerry system?

If the original Microsoft Exchange Server where the BlackBerry Administration Extensions are installed is de-commissioned, the following will occur:
bulletThe BlackBerry Administration Extensions will be removed through Microsoft Exchange replication from the Microsoft Exchange site.
bulletThe BlackBerry Servers object and the BlackBerry tab within each BlackBerry-enabled mailbox will disappear.
bulletThe BlackBerry Enterprise Server service will continue to function but administration of the current BlackBerry users will not be possible.

Use the following information to decommission the original Microsoft Exchange Server hosting BlackBerry Administration Extensions:

STEP 1: Record all BlackBerry Enterprise Server information

  1. Launch the Microsoft Exchange Administrator.
  2. Connect to an existing Microsoft Exchange Server.
  3. Select the Configuration container under the appropriate Site object.
  4. Double-click the BlackBerry Servers object.
  5. Select the BlackBerry Enterprise Server name from the drop-down menu under Server Configuration.
  6. Record the following information by selecting the System Info option:
    bulletBlackBerry Enterprise Server name
    bulletSRP Identifier
    bulletSRP Authentication Key
    Note: The server name, SRP Identifier, and SRP Authentication Key must be recorded exactly as they appear in the BlackBerry Enterprise Server System Info Screen.
  7. Select the License Manager option and record the Number of Licenses. (This is the total number of BlackBerry licenses.)

STEP 2: Decommission the targeted Microsoft Exchange Server

  1. Follow supported Microsoft documentation on decommissioning a Microsoft Exchange Server. Take special note of the decommissioning process if this is the first Microsoft Exchange Server in the site.
  2. Wait until the replication period within the Microsoft Exchange site has completed. This may take a while depending on the Microsoft Exchange site architecture.

STEP 3: Verify the BlackBerry Enterprise Administration Extensions have been removed
 To confirm the BlackBerry Enterprise administration extensions have been removed, complete the following:

  1. Launch the Microsoft Exchange Administrator.
  2. Verify that the BlackBerry Servers object does not appear under the Configuration container within the affected Microsoft Exchange Site.
Note: This procedure will need to be repeated for each Microsoft Exchange Server in the affected site to ensure that the Microsoft Exchange Server intra-site replication process has been completed.

STEP 4: Install the BlackBerry Enterprise Server administration extensions (version 2.0, SP2)

  1. Log on to any Windows NT machine using a Domain Admin account. A Domain Admin account is required because the installation script writes to the Add-ins folder of the targeted Microsoft Exchange Server.
  2. Launch the installation program from the BlackBerry Enterprise Server version 2.0 SP2 CD or a network drive.
  3. Select the Install Microsoft Exchange Extensions option.
  4. Select Next on the Welcome screen.
  5. Carefully read the Software License Agreement and select Yes.
  6. From the Microsoft Exchange Server Entry screen, type in a name of any existing Microsoft Exchange Server within the affected site, then select Next.
  7. On the Choose Destination Location screen, select Next to accept the default file location or the Browse button to select a folder.
  8. On the Setup Complete Screen select Finish.
Note: Wait until Microsoft Exchange has completed its intra-site replication process. To verify this, ensure that the Add-Ins folders on each Microsoft Exchange Server within the target site has the proper BBMailboxExt and BBServerExt folders and all associated files. Back to top

STEP 5: Confirm BlackBerry Enterprise Administration Extension Installation

  1. Open Microsoft Exchange Administrator.
  2. Navigate to the Configuration container.
  3. Double-click the BlackBerry Servers icon.

The BlackBerry Servers Properties screen should appear

STEP 6: Add the BlackBerry Enterprise Server Information

  1. Double-click the BlackBerry Servers icon.
  2. Select Add Server to display the BlackBerry Enterprise Server System Info screen.
  3. Enter the BlackBerry Server Information for each server that was captured in the STEP 1 procedure.
  4. Select the License Manager option and record the Number of Licenses.

STEP 7: Test functionality
Send test messages to and from BlackBerry handhelds configured on each of the BlackBerry Enterprise Servers. Back to top

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