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FAQ - Enterprise Installation
You can either click on a question to take you directly to the answer or scroll through to read all of them.
1. What should I check before starting my installation?
Check that the server meets the minimum software requirements (Windows NT 4.0 SP3 or higher, Microsoft Exchange Administrator 5.5). Check that the account you are logged on to has all the required permissions. With BlackBerry Enterprise Server version 2.1, you must have Microsoft Exchange Administrator 5.5 (Service Pack 4) on the BlackBerry Enterprise Server and you should use a separate service account (for example, BESAdmin) with the proper permissions that cannot be changed after the install or upgrade. Back to top
2. What settings should I check when upgrading my BlackBerry Enterprise Server?
Check that you are logging on as the account that installed the original software. This information can be found in the Registration Key HKEY_CURRENT_USER\SOFTWARE\RESEARCH_IN_MOTION\BLACKBERRY and is used by the installation program during the upgrade process. (For information on checking Registry keys, go to the Start menu on the desktop and select Run. Enter Regedit, and then select OK. If you have not used Regedit before, take a few minutes to read the online help within the program.) Back to top
3. What Windows NT account permissions do I need to run the BlackBerry Enterprise Server?
Windows NT permissions: logon locally with local permissions, logon as a service, Domain Admins group. Back to top
4. What Microsoft Exchange permissions does the BESAdmin account require?
Microsoft Exchange permissions: Service Account Admin at the Site and Configuration. Back to top
5. Can I install the BlackBerry Enterprise Server onto my Microsoft Exchange Server?
Yes. However, it is suggested that a separate server be dedicated to the BlackBerry Enterprise Server to ensure that any maintenance of the servers, either BlackBerry Enterprise Server or Microsoft Exchange Server need not interfere with the other server's operation. Back to top
6. What steps must I follow to upgrade the BlackBerry Enterprise Server from version 2.0 to version 2.1?
- Logon as BESAdmin or site services account.
- Remove any version of Microsoft Outlook (97, 98, or 2000) from the BlackBerry Enterprise Server you are logged on to.
- Install Service Pack 4 for Microsoft Exchange 5.5 on the BlackBerry Enterprise Server.
- Install CDO.dll hotfix for Microsoft Product Support Services Knowledge Base
article Q289606. You can download the hotfix and obtain information on the Knowledge
Base article from:
http://www.microsoft.com/Downloads/Release.asp?ReleaseID=29085 - Manually register the CDO Hotfix.
- If BESMonitor is running, stop it.
- Stop the BlackBerry Server service and the BESAlert service.
- Run the BlackBerry Enterprise Server 2.1 installation, following the steps in the InstallShield Wizard. Back to top
7. What is Collaboration Data Objects (CDO)?
Collaboration Data Objects (CDO) is Microsoft's technology for building messaging or collaboration application or adding these capabilities to existing applications. Part of the Microsoft Exchange Server product, CDO has evolved from what Microsoft formerly called Object Linking and Embedding Messaging and, more recently, Active Messaging.
CDO is an additional scripting interface to an existing Microsoft messaging model, the Messaging Application Programming Interface (Messaging Application Program Interface). Collaborative Data Objects are made available through two CDO libraries. These libraries let you address programmable messaging objects (including folders, messages, recipient addresses, attachments, and other messaging components). These objects are extensions to the programmable objects, such as forms and controls that are offered as part of Microsoft's Visual Basic program development environment.
Note:
 | CDO.dll is a Microsoft product. |
| CDO.dll does not ship with the Microsoft Exchange 2000 System Manager; therefore, it is not installed by default in a native Microsoft Exchange 2000 environment. |
| The BlackBerry OTA Calendar Synchronization functionality requires CDO. |
| The Microsoft Exchange CDO.dll SP2 is included on the BlackBerry Enterprise Server CD image. |
| CDO files installed by Microsoft Outlook should not be used. |
CDO.dll SP4 is available through Microsoft Q289606 and Q281935.
http://support.microsoft.com/support/kb/articles/q289/6/06.asp Back to top
8. When upgrading from BlackBerry Enterprise Server 1.6 to BlackBerry Enterprise Server 2.0, I receive the following message: "BBServer.exe> - DLL Initialization Failure". How do I resolve this and continue with the installation?
This situation is usually caused by antivirus software running in the background.
To resolve this, follow these steps: