BlackBerry FAQ on Billing.

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FAQ - Billing

Do you require Billing support? Please check out the following Frequently Asked Questions to get your answers.

1. How do I change my account information as featured on my invoice, such as address information and/or payment terms?

2. My company receives multiple invoices. Can these invoices be consolidated into one invoice?

3. How can I get a copy of an invoice?

4. How do I receive a credit or partial refund against my account?

5. How do I add or end services on my BlackBerry handheld?

1. How do I change my account information as featured on my invoice, such as address information and/or payment terms?

You can change your address information and/or payment terms by contacting eAccess at 1-847-991-7190.

If you require a change in account information other than address information and payment terms, call 1-866-815-2701 and a BlackBerry Customer Service Representative will email or fax you the required forms.

2. My company receives multiple invoices. Can these invoices be consolidated into one invoice?

For customers with multiple email, paging or roaming contracts, you can have these contracts consolidated into one contract per service; producing one invoice for all services. For customers with multiple customer account numbers, you will receive separate invoices for each customer account. You can request a customer account consolidation so that you only receive one invoice.

Simply call 1-866-815-2701 and a BlackBerry Customer Service Representative will email or fax you the required forms to submit.

3. How can I get a copy of an invoice?

You can request a copy of a past service invoice by calling the 24x7 customer support center at 1-866-815-2701.

4. How do I receive a credit or partial refund against my account?

To request a credit or partial refund against a particular BlackBerry invoice, please call the 24x7 customer support center at 1-866-815-2701.

5. How do I add or end services on my BlackBerry handheld?

If you are a BlackBerry Enterprise Edition customer you can add or end paging and roaming services by contacting your eAccess sales representative at 1-847-991-7190.

To end services such as paging and roaming email service contact our Customer Service Department at 1-866-815-2701. A representative will validate you as the BlackBerry handheld user over the phone and submit your request. Please be prepared to answer the following questions:

ESN or PIN number of the BlackBerry handheld

Customer Name

Company Name

Zip or Postal Code

Phone Number

Account Number

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