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New
Tricks for BlackBerry Users
Setting Up Groups To Make
Email Easier
If you constantly find yourself CC-ing the same group of people
you may want to form an email group to make composing and sending
emails faster. Just like the name applies, you associate several
emails together to form a group address. A good use for group
emails are situations like a new development team or department.
To form a group address do the following:
1. Go into Address Book.
2. Wheel click and New Group.
3. Enter the name of your new group address.
4. Add people to your group and Save.
Push Weather Information Right To Your Blackberry
In a demonstration of the “push” capabilities of the Blackberry
technology, RIM has released a push weather information service.
You can register for the service to get weather information pushed
directly to your handheld either once or twice a day. This service
is not new, it’s atleast a year old but use to only function on a
limited amount of carriers but it now seems available on most
carriers and handhelds running OS 4.0+.
What we’re hoping for are additional push services like sports
results and possibly stock information.
To sign up to get weather pushed to your handheld, just visit the
following website on your Blackberry:
http://mobile.blackberry.com/mss/category_push
Assigning Convenience Keys
On Blackberry 8700
Sometimes the simplest things make the biggest difference. New
features on the
Blackberry
8700 like the 312Mhz Intel processor and brighter and larger
screen are nice but one of the more useful features are the two
convenience keys that you can use and personalized for quicker
access to common applications. By default the front convenience
key is assigned to open the browser bookmarks and the side key to
open profiles options.
To change the default keys, do the following:
1. Click on Options –> Screen/Keyboard.
2. Scroll down to “Convenience Key Opens” field and highlight one
of the options.
3. Press in on the thumbwheel and select Change Option.
4. Select a program from the list and make sure to Save upon exit
of Option screen.
For more great tips and trick - visit our info centers: (Tips
for BlackBerry full Keyboard Models) and also here: (Tips
for BlackBerry 7100 Models).
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Blackberry, Treo and Cell Phone Help Desk
Services
Is your company...
Frustrated
with the time you are spending trying to get support for you
wireless devices? Wasting many hours on hold waiting for a
technician and when you finally got through you were
angry
that the tech couldn’t solve their problem
Sick and tired
of finger
pointing and blame when there is a problem (device pointing finger
at carrier, carrier pointing finger at application, etc.)?
If you said yes to either of these two
questions, using
eAccess
wireless support instead of your current solution will save you
money, increase end user satisfaction and help boost your internal
help desk's productivity on other issues.
eAccess
can offer your company the world class customer service and
technical support that our device customers enjoy for one
reasonable annual fee. You can re-coup valuable help desk
resources and revenue by pointing your end users directly to
eAccess
for fast resolution of all handheld device and carrier issues. Our
skilled personal can quickly resolve domestic and international
issues by phone or email. eAccess partners with all four
major USA carriers (Cingular, Verizon, T-Mobile and Sprint) and
can access carrier back end tools to make any necessary changes to
your account quickly and efficiently with no tier support
escalation wait or hassle.
eAccess
Help Desk Features:
- All support technicians are cross trained for device and carrier
issues (no escalation required)
- Support can be accessed via phone (Average 0 min hold times) or
email
- Detailed domestic and international coverage reporting/analysis
and outage/maintenance notifications
- Ability to make any account change on your behalf with
Cingular/AT&T, T-Mobile, Verizon, Nextel and Sprint
- Assistance with device warranty executions
- Access to eAccess end user custom training manuals and device
distance learning applications
- Billing resolution assistance
- Local coverage enhancement assistance
eAccess
offers three tiers of annual end user support services:
Silver - 8am to 5pm CT weekdays
Gold - 8an to 7pm CT weekdays
Platinum - 24x7x365
eAccess can assist and guide
you to the best support solution for your enterprise.
Please
contact eAccess
and we can quickly get you a quote tailored to your individual
needs.
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407
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Palatine, IL 60067-4832
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for map)
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Thank you very much for your time!
Sincerely,
eAccess
Solutions, Inc.
P: (847) 991-7190
F: (847) 991-7189
E: sales@eaccessinc.com
E: support@eaccessinc.com
www.eAccess.com
