In this issue:
(Click to go right to the story)

BlackBerry Help Desk Services Now Available for Purchase
BES Service Packs and Hot Fixes
New Accessory Items for BlackBerry and Treo
BES v4.1 Feature Preview
J.D. Power and Associates 2005 Wireless Carrier Survey Results

BlackBerry Help Desk Services Now Available for Purchase

Has your companies help desk been bogged down with BlackBerry device and carrier issues?  Do you find that your help desk personal are constantly on hold with carriers only to make remedial device and and plan changes on your end users behalf?  Now you can save time, money and free up your help desk resources by transferring these types of calls into the eAccess call center for fast resolution! 

Thousands of companies nationwide turn to eAccess as their sole provider of after the sale support for their wireless device end users.  No one ties together device, carrier and warranty support like eAccess does!  eAccess provides these help desk services free of charge to customers who buy the handhelds from us.  If you purchased your handhelds somewhere else and need support for your end users, eAccess can still assist with one low annual fee per user (As low as $30 per user / per year!).

You can read more information on our help desk call center capabilities HERE or contact an eAccess Account Representative for additional information.  eAccess is a certified dealer for T-Mobile, AT&T Wireless, Cingular, Verizon Wireless, Sprint and Nextel.
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BES Service Packs and Hot Fixes

New Accessory Items for BlackBerry and Treo
For BlackBerry Accessories - Click HERE to go right to the store!

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BES v4.1 Feature Preview

BlackBerry Enterprise Server v4.1 is slated for release in late 2005.  This release will be launched simultaneously for Exchange, Domino and GroupWise BES. We have highlighted some of the main feature enhancements below.

Common Administration
- Interface Manager - Last BES with the MMC Plugin
- Role based administration - Administration roles = (Security Level, Enterprise Administrator, Device Administrator, Senior Helpdesk Administrator, Junior Helpdesk Admin)
- Group Administration (IT Policies, email filters, MDS, redirection, PIM sync, bulletins, Auto signature

Instant Messaging Support
- IBM Sametime
- Windows Messenger
- Novell GroupWise Messenger
- BlackBerry Messenger (PIN to PIN)

MDS Enhancements
- Thin Client or portal
- Traditional client/server support
- Web based
- RSA integration with MDS for two factor authentication
- Visual design tool for forms based applications

Other Enhancements
- Support for hard deletes (Ctrl B in Exchange) Leave on HH or remove on HH
- Backup/Restore of Saved Messages
- PIN to PIN and SMS message audit logs
- Enterprise device auth - support for standardization of device
- SNMP monitoring enhancements

For more information on these new feature or to enter into a software upgrade program to insure you receive the v4.1 version at the lowest possible cost when available, contact eAccess for more information.
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J.D. Power and Associates 2005 Wireless Carrier Survey Results

Overall satisfaction performance with wireless service providers has decreased 10 percent over 2004, the biggest year-over-year change since the study’s inception, according to the J.D. Power and Associates 2005 U.S. Wireless Regional Customer Satisfaction Index (CSI) StudySM released on September 7, 2005. Since the study was launched in 1995, overall wireless satisfaction performance has fluctuated in a downward trend based on a number of industry changes such as competitive expansion, key regulatory programs and mergers. These forces have made it difficult for carriers to meet customer expectations as wireless service gained mass appeal.

Here is a summary of the regional results.  Click HERE to see details by region

Northeast Region: T-Mobile and Verizon Wireless rank highest in a tie. T-Mobile performs particularly well in the areas of customer service, service plan options, cost of service and billing. Verizon Wireless’ main strength is in call quality.
Mid-Atlantic Region: Verizon Wireless and T-Mobile rank highest in a tie. Verizon Wireless outperforms the competition in call quality and brand image. T-Mobile’s strength lies in cost of service.
Southeast Region: T-Mobile ranks highest overall. T-Mobile performs particularly well in customer service, service plan options, cost of service and billing.
North Central Region: This is the most competitive region, with T-Mobile, Verizon Wireless and U.S. Cellular all tied for highest customer satisfaction. T-Mobile leads the region in cost of service, while both Verizon Wireless and U.S. Cellular receive the highest ratings in customer service.
Southwest Region: T-Mobile ranks highest overall, with superior ratings in call quality, service plan options, cost of service and billing.
West Region: Verizon Wireless and T-Mobile rank highest in a tie. Verizon Wireless performs particularly well in call quality and brand image. T-Mobile receives the highest ratings in cost of service.

The 2005 U.S. Wireless Regional CSI Study is based on experiences reported by 24,096 wireless users. Contact an eAccess Account Representative for additional information about results and coverage in your area.  eAccess is a certified dealer for T-Mobile, Cingular/AT&T, Verizon Wireless and Sprint/Nextel.
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As always, if we can help you or your company out in any way, please do not hesitate to give us a call or send an email with your request. 

Thank you very much for your time!

Sincerely,

eAccess Solutions, Inc.
P: (847) 991-7190
F: (847) 991-7189
E: sales@eaccessinc.com
E: support@eaccessinc.com
www.eAccess.com