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Research In Motion has announced
the immediate availability last week of BlackBerry Enterprise
Server v4.1 for Microsoft Exchange and IBM Lotus Domino. The
latest versions of BlackBerry Enterprise Server build upon the
manageability and power of BlackBerry as a platform for
wireless communications and mobile access to corporate data.
eAccess's technical
support team can help you prepare and implement the v4.1
release in your enterprise. If you current version of
BES is v4.0, 3.6, 2.2 or later, we have many economical ways
for you to purchase this upgrade.
Contact our sales team for upgrade information and
pricing.
Here is a
list of just some of the new feature you can expect over the
4.0 version:
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BlackBerry
Manager - provides a single common interface for managing
multiple BlackBerry Enterprise Servers
Group-based administration - enables properties and
tasks such as IT policies, email filters, MDS access controls,
application pushes, synchronization settings, auto signatures
and software configurations to be easily applied to groups of
users
Support for multiple administrator roles - allows IT
departments to control access rights to certain functions
based on tiered administration roles from “help desk” to “full
administrator”
RSA integration with MDS for authentication
- the ability to easily create BlackBerry client applications
that integrate with Web Services using the new BlackBerry MDS
Studio visual development tool |
Enterprise Instant Messaging - supports presence, group
chat, “buddy list” synchronization, message auditing and
enterprise access controls with Microsoft and IBM messaging
servers
PIN to PIN and SMS message audit logs - provides an
optional setting that enables compliance with corporate or
government regulations
Support for BlackBerry MDS application development and
deployment environment
BlackBerry Java(TM) Development Environment v4.1- Administration
Tools |
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New
Tricks for BlackBerry Users
Install Desktop Manager to
Recharge Faster
You may have noticed that it takes a longer time for the
Blackberry to recharge connected to your USB than the power
outlet. The reason is not that the USB port doesn’t have enough
juice, the problem is that it’s limited to a certain power output.
The device requires 500 milliamperes to charge within the expected
time. This amount can only be reached if the USB drivers are
installed with the BlackBerry Desktop Software and present on the
personal computer. If these drivers are not installed, only 100mA
is provided, resulting in slower charge times.
Setting Custom BlackBerry Ringtones
One of the new features in OS 4.1 is the ability to add custom
ring tones for a particular person in your address book. his can
be a unique way to recognize the caller without touching your
device.
To set a custom ring tone
1. From the Home screen on the BlackBerry wireless device, go to
Address Book.
2. Highlight the contact for which you want to add a custom ring
tone and click the trackwheel. Select Edit.
3. Click the trackwheel and select Add Custom Phone Tune.
4. Choose the ring tone from the list of available ring tones.
5. Click the trackwheel and select Save.
Assigning Convenience Keys
On Blackberry 8700
Sometimes the simplest things make the biggest difference. New
features on the
Blackberry
8700 like the 312Mhz Intel processor and brighter and larger
screen are nice but one of the more useful features are the two
convenience keys that you can use and personalized for quicker
access to common applications. By default the front convenience
key is assigned to open the browser bookmarks and the side key to
open profiles options.
To change the default keys, do the following:
1. Click on Options –> Screen/Keyboard.
2. Scroll down to “Convenience Key Opens” field and highlight one
of the options.
3. Press in on the thumbwheel and select Change Option.
4. Select a program from the list and make sure to Save upon exit
of Option screen.
For more great tips and trick - visit our info centers: (Tips
for BlackBerry full Keyboard Models) and also here: (Tips
for BlackBerry 7100 Models).
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Blackberry, Treo and Cell Phone Help Desk
Services
Are you finding that your companies
help desk is being bogged down with mobile device and cellular
phone questions? Is your help desk finding that they have to
play the go-between role concerning the wireless carrier and the
end user?
If you said yes to either of these two
questions, using
eAccess
wireless support instead of your current solution will save you
money, increase end user satisfaction and help boost your internal
help desk's productivity on other issues.
eAccess
can offer your company the world class customer service and
technical support that our device customers enjoy for one
reasonable annual fee. You can re-coup valuable help desk
resources and revenue by pointing your end users directly to
eAccess
for fast resolution of all handheld device and carrier issues. Our
skilled personal can quickly resolve domestic and international
issues by phone or email. eAccess partners with all four
major USA carriers (Cingular, Verizon, T-Mobile and Sprint) and
can access carrier back end tools to make any necessary changes to
your account quickly and efficiently with no tier support
escalation wait or hassle.
eAccess
Help Desk Features:
- All support technicians are cross trained for device and carrier
issues (no escalation required)
- Support can be accessed via phone (Average 0 min hold times) or
email
- Detailed domestic and international coverage reporting/analysis
and outage/maintenance notifications
- Ability to make any account change on your behalf with
Cingular/AT&T, T-Mobile, Verizon, Nextel and Sprint
- Assistance with device warranty executions
- Access to eAccess end user custom training manuals and device
distance learning applications
- Billing resolution assistance
- Local coverage enhancement assistance
eAccess
offers three tiers of annual end user support services:
Silver - 8am to 5pm CT weekdays
Gold - 8an to 7pm CT weekdays
Platinum - 24x7x365
eAccess can assist and guide
you to the best support solution for your enterprise.
Please
contact eAccess
and we can quickly get you a quote tailored to your individual
needs.
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Corporate Headquarters
407
North Quentin Road
Palatine, IL 60067-4832
(click
for map)
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Thank you very much for your time!
Sincerely,
eAccess
Solutions, Inc.
P: (847) 991-7190
F: (847) 991-7189
E: sales@eaccessinc.com
E: support@eaccessinc.com
www.eAccess.com
